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Effective Communication

Today’s global business environment with its increased emphasis on team work and drastically shortened timelines requires professionals to communicate effectively. Simply being an expert in a particular field is no longer enough. Getting your message across clearly to others, and collaborating successfully across departmental, functional and cultural boundaries can make the difference between the success and failure of your project.

Upon completion of this course, you will:

• understand how communication works and how it breaks down
• be able to use active listening skills and give negative feedback constructively
• be more confident when dealing with difficult situations
• clarify misunderstandings and avoid conflicts
• improve your own communication effectiveness.